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Hi, I setup the helpdesk module to create a new entry when email arrives on firstname.lastname@example.org. The entry is properly created, but there are a few things I don't understand:
1) how to send an automatic reply altering the subject with request ID?
2) how to reply to the customer from within OpenERP? It must be obvious but I can't find it.
3) does the helpdesk module track replies?
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|Asked: 9/20/13, 8:24 PM|
|Seen: 618 times|
|Last updated: 3/16/15, 8:10 AM|