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Is Helpdesk really working in OpenERP 7?

By
Jean-Baptiste Quenot
on 9/20/13, 8:24 PM 465 views

Hi, I setup the helpdesk module to create a new entry when email arrives on support@mycompany.com. The entry is properly created, but there are a few things I don't understand:

1) how to send an automatic reply altering the subject with request ID?

2) how to reply to the customer from within OpenERP? It must be obvious but I can't find it.

3) does the helpdesk module track replies?

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Asked: 9/20/13, 8:24 PM
Seen: 465 times
Last updated: 3/16/15, 8:10 AM