Odoo Help


Invoicing Emails Not Going Through To Customer

DT Chocolate
on 11/8/18, 1:07 PM 66 views

Version: 10.0+e
When invoices are emailed to customer through Odoo, the customer is not receiving them. I can resend the invoice email when the invoice is unpaid (net 30), but if the invoice is paid right away (credit card) there is no option to resend the invoice email. The only way we know the email does not go through is from our customer complaining about missing invoices. For example, we have one customer whose credit card we charge at the time of invoicing. Their invoice is immediately reconciled and an email is sent through Odoo for them to receive their invoice. When looking at the invoice in Odoo, the emails are logged as being sent. However, the customer does not receive them in their inbox or Spam folders. The invoice cannot be emailed again through Odoo, it must be downloaded and sent as an email attachment. This is not ideal.

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Asked: 11/8/18, 1:07 PM
Seen: 66 times
Last updated: 11/8/18, 1:08 PM