Odoo Help


International characters not handled by Thunderbird plugin

on 5/26/13, 4:04 PM 1,375 views


I have a fresh installation of OpenERP 7 on Ubuntu desktop 12.04 and try to use the Thunderbird plugin. On Thunderbird (17.0.6) I installed the OpenERP plugin (1.0.1)

When I'm creating a contact from an email and the contact name only has plain letters, it works good. When the contact name has accented characters the encoding goes wrong. for example Stéphane becomes =?ISO-8859-1?Q?St=E9phane?=

The encoding is already wrong in the TB pop-up before I click on the "create partner" button. Then it is saved to OpenERP with the same errors.

The same problem happens with the attachement files names when I'm pushing emails to OpenERP Interestingly enough the body of the email is properly spelled in OpenERP.

I tried to modify the character encoding in TB (Character encoding in the Preferences) but with no success.

Any configuration I missed in TB or in the plugin? Thanks! For information on the server I installed CRM / Thunderbird Plig-In / Knowledge Management System.

I found out that there was a similar bug reported in http://bugs.launchpad.net for an earlier version: Bug #769486 (duplicate Bug #769971)

on 5/27/13, 2:46 PM

About This Community

This platform is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.


Odoo Training Center

Access to our E-learning platform and experience all Odoo Apps through learning videos, exercises and Quizz.

Test it now

Question tools

0 follower(s)


Asked: 5/26/13, 4:04 PM
Seen: 1375 times
Last updated: 3/16/15, 8:10 AM