I configured incoming server config like this :
Server type: IMAP Server
Source Name: imap.gmail.com
Port : 993
SSL/TLS : True
Username: xxxxx
Password: xxxxx
Connection test also successful.
The inter-communication between admin user and demo user is working fine, but the reply sent by customer e-mail is not fetched to the inbox but is available in gmail of the user account.
Please tell what to do with this...
till now i checking only for leads give some time i will check...