Odoo has been suggested to me as a replacement for our current system, Vtiger.
My company deals in on site service in the telecommunications industry. The process begins with the creation of a trouble ticket in Vtiger. At this point I'm not sure how that relates to a project in Odoo, or how I could enter this data.
I need to have the ability to create a service ticket, assign and notify a technician, account for the tech's time on site and materials used, travel expenses that are billed back to the customer, invoice the customer, and account for the payments received.
Can someone give me some guidance to get started?