Odoo Help

0

How to use projects to handle issues on Odoo11?

By
Qinn Zoou
on 10/7/17, 5:08 AM 1,554 views

Hi,

I just found the 'project_issue'(Issue Tracking) module is missing on 'Odoo 11 Community Edition'. So, how to handle issues on this version?

Thanks.

1

Fabien Pinckaers (fp)

--Fabien Pinckaers (fp)--
6792
| 6 8 8
fsdsdfsdf, Belgium
--Fabien Pinckaers (fp)--

Odoo Founder & CEO

Fabien Pinckaers (fp)
On 10/26/17, 2:51 AM

In v11, project issues have been merged with tasks. All features of issues have been developed on tasks.

If you need a project with both tasks & issues, you should create two projects, but this has the advantages
of having two email gateways, and different stages to solve tasks & issues.
0

Yenthe

--Yenthe--
10095
| 8 8 8
Belgium
--Yenthe--

My Odoo blog: http://www.odoo.yenthevg.com/

My Twitter: https://twitter.com/Yenthe666

Yenthe
On 10/7/17, 12:47 PM

Hi Qinn,

The project_issue app has been removed in Odoo 11.
If you have an enterprise Odoo environment you can switch to the helpdesk module. This module has the ability to create tickets - which is almost identical to issues in Odoo 10:

If you really want it to be identical or are on the community version you could migrate the version 10 app to version 11. Alternatively, you could reach out to OCA about this at https://github.com/OCA to ask if they wish to migrate and support it.

Regards,
Yenthe

Dear Yenthe,

Thanks for your message. I have tried to use helpdesk module on runbot.

Honestly, I didn't get use to it. Maybe I will try to migrate project_issue app someday late.

Qinn Zoou
on 10/9/17, 5:39 AM

About This Community

This platform is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.

Register

Odoo Training Center

Access to our E-learning platform and experience all Odoo Apps through learning videos, exercises and Quizz.

Test it now

Question tools

1 follower(s)

Stats

Asked: 10/7/17, 5:08 AM
Seen: 1554 times
Last updated: 10/26/17, 2:52 AM