Odoo Help


How to solve Signup token is not valid ?

on 10/16/13, 6:09 AM 5,071 views


Using openerp version 7.0-20130328-001657

In the process of user validation, when the new user tries to follow the link he received, here is the server log :

11878 75 File "/home/sisalpuser/openerp/drtc-962/server/openerp/addons/auth_signup/res_users.py", line 129, in _signup_retrieve_partner 11879 76 raise SignupError("Signup token '%s' is not valid" % token) 11880 77 SignupError: Signup token 'NZM5F1oj9imdEdqRV2Ld' is not valid

A side effect is that openerp then freezes when admin wants to use user's form.

This bug relates to the case, but its fix is indicated for trunk, not for V7 and it seems to remain in this version. Anyone knows what the origin of the problem is ? and how the problem was solved if it was ?

Thank you

Alan Bell
On 11/10/14, 9:36 AM

possible related issue is that the user has logged into a different database previously and has the cookie/session still. If the user clicks the log out button, then selects the right database (no need to do anything other than select it from the picklist), then clicks the email link again it might work fine.

About This Community

This platform is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.


Odoo Training Center

Access to our E-learning platform and experience all Odoo Apps through learning videos, exercises and Quizz.

Test it now

Question tools

0 follower(s)


Asked: 10/16/13, 6:09 AM
Seen: 5071 times
Last updated: 3/18/16, 7:52 AM