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I have set up receipt in 3 steps, as described in the documentation. The docs describe how to accept purchased product into inventory, but not how to reject and return product. This is all it says:
Of course, you may change the quantity and only transfer to stock the quantity that is valid and decide that you will return the quantity that is not good.
I believe the process should work like this:
Process the receipt (move from Partner Locations/Vendors to WH/Input
Transfer the product to the quality zone (move from WH/Input to WH/Quality Control)
Return product to vendor (move from WH/Quality Control to Partner Locations/Vendors)
Create a Refund Invoice (like in Vendor Bills)
I tried the Return button on the delivery order (Reverse button in v9), but, it only allows me to return the product to WH/Input. Checking the To Refund box seems to have no effect.
It was suggested in another post, that a refund could be created from the delivery order, but I see no way to do that, and it doesn't happen automatically.
Return button on Delivery Order:
Return Location list and To Refund checkbox on reverse transfer:
1) To return the product to vendor go to the Sales Orders and click on the Cancel button so your order will be in CANCELLED state.
2) Now, go to the Accounting application and then Sales -> Customer Invoices . Select your invoice and open it. If earlier you have Reconciled then click on the i coloured in green circle.
So, it will shows option for UNRECONCILE. Just click on it.
Now, it shows Refund Invoice Click on it. So, it will display one pop-up box in this select Cancel:
create refund and reconcile Refund Method and enter any reason. After that click on CREATE REFUND.
So, your order will be cancelled.
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|Asked: 10/18/16, 8:03 PM|
|Seen: 3902 times|
|Last updated: 7/27/17, 6:18 AM|