I've installed both the Claims and Helpdesk and Support modules for sales.
I have configured incoming email server for claims.
I have the demo data installed.
I was expecting to be able to view any claim/help desk item, and be able to hit "reply" and email the customer directly from OpenERP, and for all subsequent correspondence to be logged in the history of this item (and accessible from the customer menu).
I cannot see any way to reply.
This topic (for v6) http://forum.openerp.com/forum/topic26309.html talks about a "Communication & History" tab, and a "Send New Email" button.
Where are they in v7?
Please try to give a substantial answer. If you wanted to comment on the question or answer, just use the commenting tool. Please remember that you can always revise your answers - no need to answer the same question twice. Also, please don't forget to vote - it really helps to select the best questions and answers!
About This Community
|Asked: 8/11/13, 3:42 PM|
|Seen: 802 times|
|Last updated: 3/16/15, 8:10 AM|