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How to reply email from user inbox

on 1/13/16, 11:46 PM 2,127 views

Dear Community,

I have successfully set the email configuration, incoming email with alias domain "xxx.netai.net" and outgoing email with smtp.gmail.com account. I use odoo 9 running on Ubuntu.

I can receive email from outside email (eg john@gmail.com) and come up in odoo user inbox (admin@xxx.netai.net).

The question is how can I (admin@xxx.netai.net) reply john email directly from admin inbox? There is no reply icon in the message (only mark as todo and mark as read icons). I only can send the email with "compose new message" in top right icon.

Please help.

Thanks + regrads,


Hmm, almost a week. I guest no body need this direct email reply from user inbox action, or this is a simple stupid question. What are you usually do to reply email in user inbox?

on 1/21/16, 8:46 PM

I have the same problem. In v8 you have a "reply" icon next to other functions after message title, but in v9 I do not find any way to reply to a message. What I am missing here?

Roy Nurmi
on 1/30/16, 7:32 AM

Same problem. This question is not stupid. The reply button only appears in outgoing messages, and not in the incoming ones.

By now, to reply, I clicked on the person name and create a new message, but I think it's not the idea.

Daniel Blanco
on 1/4/17, 5:35 AM
Victor Burgos
On 4/25/17, 1:10 AM

I have the same problem with Odoo 10.0-20170405 (Community Edition).

If anyone can help with this, I would really appreciate it.

Hagai Barak
On 5/10/17, 2:55 AM

Same issue with Odoo 10 Enterprise. 

On 3/16/16, 1:56 PM

I have the same issue, nobody knows if it is ment to not change?

Many thanks

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Asked: 1/13/16, 11:46 PM
Seen: 2127 times
Last updated: 8/24/17, 4:19 PM