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How to reply email from discuss / @Inbox?

By
Ami SUKARSA
on 4/14/16, 4:22 AM 355 views

Hi All,

.

I'm new to Odoo, evaluating Odoo V9. 

I setup email integration, so I can receive email sent to a user in Odoo and I can also send email from Odoo. Great!
Now, the incoming mail appears in the Discuss->@Inbox.
I see that I can click on the star (mark as todo) and check-mark (mark as read).

But how do I reply to this incoming email, and how can I transform it to a sales lead?


 Thanks for your help.

0
Ami SUKARSA
On 5/2/16, 7:09 AM

HELP!
.
I found out that the reply icon is only shown IF the mail record_name is not null, and the model is not null (can post_message).
Now, I found out also that an incoming email always has those two fields null. So who is responsible for filling up title-field should be able to fill up record_name and model so it can be replied to.

Can someone give me a pointer here? 

No body can help?

Ami SUKARSA
on 5/6/16, 7:59 AM

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Asked: 4/14/16, 4:22 AM
Seen: 355 times
Last updated: 9/6/16, 10:52 PM