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I'm new to Odoo, evaluating Odoo V9.
I setup email integration, so I can receive email sent to a user in Odoo and I can also send email from Odoo. Great!
Now, the incoming mail appears in the Discuss->@Inbox.
I see that I can click on the star (mark as todo) and check-mark (mark as read).
But how do I reply to this incoming email, and how can I transform it to a sales lead?
Thanks for your help.
I found out that the reply icon is only shown IF the mail record_name is not null, and the model is not null (can post_message).
Now, I found out also that an incoming email always has those two fields null. So who is responsible for filling up title-field should be able to fill up record_name and model so it can be replied to.
Can someone give me a pointer here?
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|Asked: 4/14/16, 4:22 AM|
|Seen: 402 times|
|Last updated: 9/6/16, 10:52 PM|