Odoo is the world's easiest all-in-one management software. It includes hundreds of business apps:
CRM | e-Commerce | Accounting | Inventory | PoS | Project management | MRP | etc.
I'm new to Odoo, evaluating Odoo V9.
I setup email integration, so I can receive email sent to a user in Odoo and I can also send email from Odoo. Great!
Now, the incoming mail appears in the Discuss->@Inbox.
I see that I can click on the star (mark as todo) and check-mark (mark as read).
But how do I reply to this incoming email, and how can I transform it to a sales lead?
Thanks for your help.
I found out that the reply icon is only shown IF the mail record_name is not null, and the model is not null (can post_message).
Now, I found out also that an incoming email always has those two fields null. So who is responsible for filling up title-field should be able to fill up record_name and model so it can be replied to.
Can someone give me a pointer here?
About This Community
This platform is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.Register
Odoo Training Center
Access to our E-learning platform and experience all Odoo Apps through learning videos, exercises and Quizz.Test it now
|Asked: 4/14/16, 4:22 AM|
|Seen: 859 times|
|Last updated: 9/6/16, 10:52 PM|