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You can not remove Sale Order which is in Done state.
For that, you need to cancel all the related entries for that specific Sales Order i.e Delivery orders, Invoice(if generated) .
For Invoice which is not in draft state, you have to install account_cancel. And then in accounting -> configuration -> Journal, Open particular journal used in invoice & make "allow cancelling entry" as true. Then cancel invoice.
If delivery order has been created and delivered, you have to create entry for Return Product. The reverse entry is created. You can see that entry in Incoming Shipment. for example IN/001-OUT/002-return entry is created.
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|Asked: 6/3/14, 1:00 AM|
|Seen: 840 times|
|Last updated: 3/16/15, 8:10 AM|