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How to process a credit on an eCommerce payment

Tim Norton
on 1/5/15, 6:46 AM 1,084 views

I have recieved a sales order, which has been paid via PayPal in full but I can not supply a portion of it. The order totalled $141.00

I invoiced all available lines and that left me with a difference of $12.10 that needs to be refunded to the customer.

I cannot work out how to cancel the non-available line items so the sales order can be closed or how to ballance the accounts for the $12.10, which has been refunded in PayPal.

Tim Norton
On 3/19/15, 9:28 PM


Jerry P
On 4/2/15, 8:27 PM

Tim, I had the same question. I think a "Refund" can be used as a "Credit Memo" in Odoo.

I think the way that it is designed in this scenario is that you would have done "Refund Invoice" and then selected "Modify: Create refund, reconcile and create a new draft invoice", which then would have had the one less line item.

As you have already applied the payment, I would think that you do "Refund Invoice" and select "Create a draft refund", delete all of the items besides the item that you want to refund, so that only that $12.10 amount will be refunded. I tried testing this and the client's account seems correct, although the invoice still shows a balance. I assume that there is a reconcile feature that I am not aware of. Perhaps someone else can add that information.

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Asked: 1/5/15, 6:46 AM
Seen: 1084 times
Last updated: 4/2/15, 8:27 PM