Odoo Help


How To: Pop-up triggered by back-end logic

on 6/23/16, 7:06 AM 889 views


I'm extending support module, and added new field - "Resolution Summary" which should be filled up by HelpDesk representative.

then i'm intercepting ticket close event and checking weather field is not empty, and if it is empty, im rising error, something like:

def write(self, vals):
if 'stage' in vals:
if vals['stage'] == 4:
if not self.resolution_summary:
raise osv.except_osv("Resolution Summary is Missing",
"Please Enter Resolution Summary Before Closing Ticket") # *** Rest functionality is Skipped *** #

However instead of throwing exception with "Warning" pop-up, I would like to display proper pop-up with window name
and single filed "Resolution Summary" as text area

I'm fine with front end XML part, but very confused with - how to call pop-up from within a "write" method? 

About This Community

This platform is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.


Odoo Training Center

Access to our E-learning platform and experience all Odoo Apps through learning videos, exercises and Quizz.

Test it now

Question tools

2 follower(s)


Asked: 6/23/16, 7:06 AM
Seen: 889 times
Last updated: 6/25/16, 12:10 PM