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Heloo gang!
Each time the user DDD click on « create » in Accounting->Customers->Customers Payments, he gets this error :
Impossible to register a payment for the customer. Note that the problem is the same to pay an invoice from a supplier. Same error.
I search since many hours and I can not see the prob.
Thanks
We have found the solution to this problem. After many hours. You know what it is...
In Settings->Companies->Companies, we « - cie » to all our analized companies :
After this, the light is come... Each company of the Odoo system has a related partner. See at the left, we had 4 companies with the suffix « - cie ». Two of them were in the bad company (at the right).
The related partner of a company must be in same company. See, left and right are the same.
1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
I tried with a new user, full access, it doesn't work. Admin can register payments. Users in other companies can register payment too.
all cash journals are unabled. Still the problem.
I have updated account_voucher and product module. custom modules disabled.
multicompany?
Yes, this is a multi-company setup.
Very interesting. If I put all the 4 users of 4 different companies, It works for all of them. When they are all in their own company, it works only for two of them.
You verify: 1) Allowed comapnies on user view 2) If you select customer/supplier = company how is set field Company for this customer/supplier - field is empty or other value (this field determine shared visibility)?
All companies have their own chart of accounts?