Giving some more information about what you have already done and where exactly you had a problem, would help to get a better answer.
In order to create new leads by email there are some prerequisites:
- Configure incoming mail servers from Settings --> Technical --> Email --> Incoming Mail Servers
- Configure alias domain from Settings --> Configuration --> General Settings --> Alias domain
- Check that there is an email alias for the email address that you would like to use for creating new leads. I think that info@[your domain alias here] and sales@[your domain alias here] are configured by default to create new leads from incoming mails.
If all of the above are ok, then every message sent to the addresses info@[your domain alias here] and/or sales@[your domain alias here] should create a new lead where the Subject and the Email normally represent the Subject and the sender's email address respectively. The 'Name' field also exists for every new lead but in my tests it is filled only if the sender's email address belongs to an already existing partner inside your crm database.
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|Asked: 7/16/14, 3:06 PM|
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|Last updated: 3/16/15, 8:10 AM|