Odoo Help


how to fix "Unable to send email" error saving a task or project in v8?

on 9/19/14, 10:53 PM 8,203 views

trying to make a new task or a project with v8 project managment and get this error when clicking the save button

"Invalid Action!

Unable to send email, please configure the sender's email address or alias."

same error pops up when the user tries to dupliacte a task. As I have no mail set up the error is at least consistent.

The "admin" user can save new tasks. All 3 (2 'users' and my admin) are set as 'Manager" in >Settings >Project

On 6/26/15, 4:57 AM

You don't need a working outgoing email server.

Just ensure that the user creating the project, task, employee, or anything that has to do with the database has an email address.

mail.py will validate the user's email everytime when creating.

Maurício Gonçalves
On 11/30/17, 8:39 AM


This message is because the user contact dont have e-mail.

You need to configure the mail in 2 times.

  • settings -> user

  • contacts

The contacts user resolve this error.


Shameem Babu @ iWesabe
On 11/30/17, 1:54 AM

I faced the same in odoo 11.

# Set an email address
Settings --> Users --> Current User --> Related Partner --->  Email

Thanks !

Shameem Babu @iWesabe

Michael Mugge
On 4/24/17, 4:01 PM

FWIW, I found that  the user account I was using could not add a contact (with the CRM module installed) and was getting that error, with an account that is automatically created with a data file in my custom module.

What I needed to do to fix this was, log in as the admin, go to the user's record, change the email to something else, then change it back, and it worked

Shreeram Yadav
On 11/17/16, 6:43 AM

I was getting same problem in creation of sales order with other user then I provided the email to user in contacts and save. And It works fine.

Aleksander Nøkland
On 2/22/16, 2:49 PM

This stems from the fact that the system is trying to send a notification to the user via email. If nt valid e-mailaddress is detected, the error will show.

If you don't want the user to receive any e-mails, enter the user in question and set "Email Messages and Notifications" to Never

On 9/22/14, 5:51 PM

the answer of Sandeep made me look into emailsettings.

I still have no outgoing email configured but figured out that as soon a user becomes either a "team member" or a "follower" of a project tasks can be added or duplicated tasks

The 2 projects I was testing with where apparently made by the 'admin' user so she was able to manage those things from the start.

The user who is creating task.. go to setting - users - users and preference tab.. put the email alias of the users

Sandeep Kumar
on 9/9/15, 11:45 AM
Sandeep Kumar
On 9/22/14, 10:31 AM

You need to setup a outgoing email server such as


Settings - Technical  - Email - outgoing email server and then configure email  and write any email id at user level,

Coz every duplicate of task its send email to the duplicater and its asking the email id

not sure whether that is the solution ... 1.) admin user doesn't have email configured neither. 2.) I have another v7 installation (without emails being configured) and I do not have this sort of problem there. Nevertheless I will check the email configuration to see if there is any handle there

on 9/22/14, 5:39 PM

About This Community

This platform is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.


Odoo Training Center

Access to our E-learning platform and experience all Odoo Apps through learning videos, exercises and Quizz.

Test it now

Question tools

4 follower(s)


Asked: 9/19/14, 10:53 PM
Seen: 8203 times
Last updated: 11/30/17, 10:07 AM