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Currently, emails to "firstname.lastname@example.org" create new issues (or append to existing ones).
There are two problems however, when support staff replies to the client:
- The "to" field is not
Alice Client <email@example.com>, but
Followers of Issue <firstname.lastname@example.org>, which is not so nice
- The "from" field is not
Support Staff <email@example.com>, but
Bob Supporthero <firstname.lastname@example.org>, which makes it hard for Alice to answer to the issue tracker.
I'm sure, one can customize the behaviour, right? Thanks in advance!
I answer my own question:
With the solution to another problem http://help.openerp.com/question/21712/how-to-automatically-attach-a-file-to-all-outgoing-email/, given by Shaun Dawson, this is easy:
In a custom module, inheriting from
mail.mail, I can set the recipient and the "reply-to" field easily.
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|Asked: 6/18/13, 8:12 PM|
|Seen: 1400 times|
|Last updated: 3/16/15, 8:10 AM|