Odoo Help

2 Answers
Yves Goldberg
7/21/14, 5:54 PM

same interest here. anyone?

1 Comment
Pascal Tremblay
11/3/14, 6:52 PM

Same here! Somebody is able to create a new public user?

3/4/15, 12:19 PM

Hello, I was able to set the public user as active from the back-end in Settings > Users. You need to do an advanced Search and filter "Active = False" and then you can get it it's record and set it Active. So far, I have not needed to set a password for this user.

1 Comment
3/4/15, 12:49 PM

Also I noticed that you want to make sure to refresh the page of the help-desk user's browser as it's session will expire after 15-ish minutes inactivity and the "Chat with us" button will disappear on the front-end if there are no active help-desk users online.

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