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How do users record Phone calls and log Tasks for EXISTING Customers?

By
Dale
on 10/20/16, 9:10 AM 252 views

Hi All


We recently went from Odoo 8 to Odoo 9 and a key part of the activity we need is for sales people to log calls they have made and tasks they have completed for EXISTING customers. I see that the call and task buttons are not available anymore on the customer record. I dug around a bit and I see something related to those items in the Sales Module but it seems to only be for new leads and even then it's not something that seems to perform the same function. What can I do to have that old functionality back?


Thanks

0

Ray Carnes

--Ray Carnes--
15717
| 9 7 9
Greater Los Angeles, United States
--Ray Carnes--

Senior Odoo Analyst

OpenERP 6.1, 7.0 and Odoo 8.0, 9.0 (Since 2012)

Completed Functional and Technical Training.

Major Skills:

  • Needs Discovery and Requirements Analysis;

  • Function and Technical Specifications;

  • Project Planning;

  • Prototyping and Proof of concepts;

  • Data migration;

  • Configuration & Customization (UI and modules);

  • Integration - data, business logic and service levels;

  • Training and Knowledge transfer;

  • Go Live support;

  • Help desk;

  • Version Migration.

I have over 20 years of experience empowering and enabling users with enterprise information systems that make a real and measurable difference in their ability to proactively manage their businesses and organizations. 

Ray Carnes
On 10/20/16, 10:28 AM

Log phonecalls by clicking the phone number in the Customer form view:


Note: You have to turn on VOIP integration, but you don't have to use a VOIP system for this to work - you can just configure demo mode.  You will then see:



To record Tasks, click Tasks from the More dropdown:




Thanks Ray. However, only available in the Enterprise version?

Dale
on 10/20/16, 10:39 AM

It appears Phonecalls can be managed via Activities through Opportunities in the Community Edition. Tasks are available in both editions.

Bista Solutions US, Ray Carnes
on 10/20/16, 1:08 PM

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Asked: 10/20/16, 9:10 AM
Seen: 252 times
Last updated: 10/20/16, 10:28 AM