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I have tried using a Custom Filter on field "Messages", but it always returns zero records. I have also tried the "Edit SearchView" from developer menu and added:
<field name="message_ids" operator="child_of"/>.
The search always returns no results. I only need to search the Message (not the user or date). Is this a known bug? Or am I doing something wrong?
Create your own view that inherits the Search View for Helpdesk Tickets and add this:
1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
Anyone else having this issue?