How can I change the FROM and REPLY-TO email address of all my helpdesk emails going out? Instead of the user who replies?
I have helpdesk setup in version 11 and it works great.
I would rather have emails come FROM (and have Customers REPLY) to the same email address that I have for creating tickets in the first place.
This way, even though I have different people responding and working on tickets, the replies to Customers will always come from the same address (which I can have them whitelist in advance).
How would this be possible?