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Helpdesk, support issue email gateway

By
Dritan
on 3/7/13, 8:33 AM 1,805 views

Hi! I have Openerp ver. 6.1.1 installed on DSM Synology, I want to have email cases opened automatically from email gateway that gets mail from support@somemailserver.xxx. When I configure it to "create a new record crm.lead" it gets mail but it sends to Sales dashboard. When i choose crm.helpdesk, it doesn't happen nothing. Can anyone help me?

Regards!

what module should we use?

Dritan
on 3/8/13, 9:09 AM

When it looks like nothing happens, is there anything in the logfile? Don't know where to find that file on a Synology.

patrick
on 6/23/13, 3:18 PM
0
Paul Ridley
On 6/23/13, 10:31 AM

Hi Dritan,

you have chosen teh correct model 'crm.lead'. This setup works for me.

kind regards

Paul Pawri Group BV www.pawri.nl

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Asked: 3/7/13, 8:33 AM
Seen: 1805 times
Last updated: 3/16/15, 8:10 AM