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Helpdesk Module - Send Email

By
dave ellis
on 9/24/13, 10:11 AM 1,197 views

We are using the Helpdesk module, adding a partner and saving it.

With the "send message" at the bottom, I was expecting an email to be sent to the partner as well. But this does not seem to be happening and there is no error in the error log. I am sure by adding the partner they would be included, this does not seem to be happening. I can send messages from say leads etc, but not from the Helpdesk screen.

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Asked: 9/24/13, 10:11 AM
Seen: 1197 times
Last updated: 3/16/15, 8:10 AM