Odoo Help


Helpdesk module change reply-to email

Jason Wilson
on 12/23/13, 4:02 PM 1,649 views

For OpenERP v7 - I am using the crm leads and helpdesk modules.

I would like to encourage the users to use the chatter box feature to track emails to leads and helpdesk questions. The problem is, when they use the "Send Message" link at the bottom of a lead or helpdesk issue, the sender email address is that of the logged in user.

I have tried creating an email templates for the lead and helpdesk module with the reply-to set to an account that the OpenERP server is configured to check (for generating new leads and helpdesk requests), but even when clicking on the Send Message link, expanding the chatter window, selecting my template and sending, the reply-to address does not get set.

So the question: Is there a way to set the reply-to address on messages that generated from the "Send Message" chatterbox feature in crm_leads and crm_helpdesk?


Love to hear about this too...we don't really want customers contacting individual support team members.

Teck Lee
on 2/25/14, 3:43 AM

About This Community

This platform is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.


Odoo Training Center

Access to our E-learning platform and experience all Odoo Apps through learning videos, exercises and Quizz.

Test it now

Question tools

0 follower(s)


Asked: 12/23/13, 4:02 PM
Seen: 1649 times
Last updated: 3/16/15, 8:10 AM