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General question: Is there a module to create helpdesk tickets from web forms? - Odoo 8

By
Siobhan
on 6/3/15, 2:15 AM 1,031 views

Hello

I found this module: Contact Form but it is only to create an opportunity from a contact. I also looked at the "live" contact us for help module but it doesn't fit my needs. What I need it from our website that user can open a helpdesk issue there and it will open an issue for us in Odoo. Is there such a module in Odoo 8?

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IBS

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IBS
On 4/28/16, 2:55 PM

Hi Siobhan,

We have developed a complete Helpdesk solution that rivals other industry standalone offerings.

You can check out a short video here : http://www.odoo.ma/our-modules/helpdesk-odoo/9

Note: We haven't posted an up to date video yet, the latest version has a lot of new improvements and features.

I believe this is the best existing odoo Helpdesk as of yet.

Feel free to contact us there if you need to check out a live demo.

0
GRS
On 7/6/15, 11:15 AM

Hello, I guess you'd better use the module "Issue Tracking", parameter the incoming mails with your help-desk mail then share it in your website so the visitors will be able to create issues just by sending e-mails to it.

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Asked: 6/3/15, 2:15 AM
Seen: 1031 times
Last updated: 4/28/16, 2:55 PM