Odoo Help


emails not in emails list

Tilfried Weissenberger
on 3/21/14, 6:35 AM 1,273 views


I have correctly configured and validated the outgoing mail server. When sending a RfQ, for example, the email appears at the bottom in the messages section, but is never actually sent. I cannot find it under settings > email > emails. This list is totally empty (also when removing all filters).

any ideas what could be the problem?

regards, Tilli


The reason the mail was not sent was revealed in the openerp server logs. Turns out OpenERP uses the user's ALIAS as the FROM SMTP header and that was not a valid user/email on that system. So I changed the aliases of the users to correspond to their email address and it now works.

Emails still don't show up in Settings > Email > Emails, so to find the error, you must look at the logs.

About This Community

This platform is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.


Odoo Training Center

Access to our E-learning platform and experience all Odoo Apps through learning videos, exercises and Quizz.

Test it now

Question tools

1 follower(s)


Asked: 3/21/14, 6:35 AM
Seen: 1273 times
Last updated: 3/16/15, 8:10 AM