Very basic functionality is missing from the project management/ help desk modules in ERP:
- issuing a unique ticket number to customer automatically
- being able to reply to incoming emails to communicate with customer
- seeing all a customer's incoming help desk requests in context against customer object
I've asked about this in May (https://accounts.openerp.com/forum/Help-1/question/19384/) not a single reply.
I'm actually amazed one can describe a module as being a "help desk" without these basics.
Does anybody know of a third party help desk solution (like zendesk, etc.) that integrates well with OpenERP, that I can use instead, before abandoning our OpenERP project?