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Does a FAQ Module exist?

Mark Daniels
on 1/4/14, 5:26 AM 800 views

Does anyone know of a module that would supply a FAQ type system where an employee could go to find answers to commonly asked questions from customers? i.e. Customer calls in and asks:

What days do you deliver to my area? or How tall does your crane reach?

The employee could then search this database of answers, give the customer the best answer then it might ask the employee of this solved the customer issue and track that or offer other suggestions if that did not solve the issue.



Ray Carnes

--Ray Carnes--
| 9 7 9
Greater Los Angeles, United States
--Ray Carnes--

Senior Odoo Analyst

OpenERP 6.1, 7.0 and Odoo 8.0, 9.0 (Since 2012)

Completed Functional and Technical Training.

Major Skills:

  • Needs Discovery and Requirements Analysis;

  • Function and Technical Specifications;

  • Project Planning;

  • Prototyping and Proof of concepts;

  • Data migration;

  • Configuration & Customization (UI and modules);

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I have over 20 years of experience empowering and enabling users with enterprise information systems that make a real and measurable difference in their ability to proactively manage their businesses and organizations. 

Ray Carnes
On 1/4/14, 3:09 PM

Start with something like https://www.openerp.com/apps/7.0/document_page_procedure/ and modify it to meet your needs.

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Asked: 1/4/14, 5:26 AM
Seen: 800 times
Last updated: 3/16/15, 8:10 AM