Odoo Help


Customer portal licences

Pierre Soum
on 10/8/13, 6:24 AM 3,655 views

Hi there,

I need to activate the customer portal My question arises from the fact that I have 3 actual users, and 900 customers, so before thinking about activating the portal and implementing functionalites, I need to make sure that this is not going to increase the number of licences to 900!

So the question is:

  • Are customer portal counted as licences?
  • If I add functionalities to these customers, at what point are they counted as licences users? Thanks for your answers!

Daniel Reis

--Daniel Reis--
| 7 8 9
Linda-a-Velha, Portugal
--Daniel Reis--

Author of the "Odoo Development Essentials" book.

Applications Manager at Securitas Portugal

Github: https://github.com/dreispt

Twitter; @reis_pt

Daniel Reis
On 10/8/13, 7:09 AM

As for the first question, AFAIK portal users don't count for "licenses".

The second question is more interesting: I have tried adding functionality to Portal users, and even with custom development (impossible in SaaS) it's not easy: some security related behaviours for Portal users are overridden from the standard in Portal specific code.

Succeeding in adding additional functionality for Portal users will depend a lot on specifically what you want to add. Just don't expect that everything you add will work, so it's a matter of trying.


Ray Carnes

--Ray Carnes--
| 9 7 9
Keyport, United States
--Ray Carnes--

Senior ERP Analyst

OpenERP 6.1, 7.0; Odoo 8.0, 9.0, 10.0 and 11.0.

Completed Odoo Functional and Technical Training.

Functional Areas:

  • CRM/Sales

  • Inventory

  • Manufacturing

  • Accounting

  • Purchasing

Major Skills:

  • Business Process Reengineering

  • Efficiency Consulting

  • User Needs and GAP Analysis;

  • Functional and Technical Design;

  • Prototyping and Proof of Concepts;

  • Requirements Specifications;

  • Agile Implementation;

  • Data Migration;

  • Configuration & Customization (UI and code);

  • Integration - Odoo and non Odoo Applications and Services;

  • Training and Knowledge Transfer;

  • Go Live Support;

  • Helpdesk;

  • Version Upgrades and Migration.

  • Accounting Expert.

I have over 20 years of experience empowering and enabling users with enterprise information systems that make a real and measurable difference in their ability to proactively manage their businesses and organizations. 

I am a skilled Communicator and I only take the serious things seriously!

Ray Carnes
On 10/8/13, 5:21 PM

No, portal users do not count.

The only way a user will not be a paying user is if they have the portal checkbox checked and if the content of the Portal's group of access rights groups has been validated by OpenERP (especially for write accesses).

(Italicized text is a direct quote from OpenERP the last time I asked)

What 'validated' by OpenERP means is that they can only write to the database in ways which makes reasonable sense for portal users. Changing the delivery date of an order would likely be a reasonable change a portal user would be allowed to make.

About This Community

This platform is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.


Odoo Training Center

Access to our E-learning platform and experience all Odoo Apps through learning videos, exercises and Quizz.

Test it now

Question tools

0 follower(s)


Asked: 10/8/13, 6:24 AM
Seen: 3655 times
Last updated: 2/23/17, 9:46 AM