is it possibly to set up an automated email when a new ticket is created?
i tried it with the module "Automated Actions" if i do that i get 200 new mails (i have about 200 tickets in the crm.helpdesk module).
But i want only a Mail when someone create a new Ticket :D
Someone can help me?
Yes I had the same issue, but when I did is to add a custom bolean field, which said "sent". What happens is the automated action would send the email and then mark th bolean as true. The emails then would not be sent again, as the criteria was "sent" is not true.
Not the best, but it works.
Please try to give a substantial answer. If you wanted to comment on the question or answer, just use the commenting tool. Please remember that you can always revise your answers - no need to answer the same question twice. Also, please don't forget to vote - it really helps to select the best questions and answers!
About This Community
|Asked: 10/25/13, 11:16 AM|
|Seen: 1701 times|
|Last updated: 3/16/15, 8:10 AM|