Odoo Help

1

Credit Notes (Refunds)

By
jheszica
on 3/24/13, 11:50 PM 3,019 views

Hi!

Can you guys help me with my concern? This is how it goes, I tried to make a record for a Customer Refund, and this is my procedure, I created a new record in Accounting > Customers > Customer Refunds after the system created a draft refund, I now validate the record. And the confusion starts here, When I tried to pay the customer refund, I got a negative amount to pay. is this correct?

image description

So, I proceed and Pay the Customers Refund, Now, my question is, why when I looked at the Journal Entries, the system posting two Journal Items,one is posted, and the other one is still unposted? should I need to post the Item? and what item is for what transaction? thank you very much for the helps, hoping that I explained my question clearly :)

image description

0

Yes negative amount is correct.. Do not worry..

If you look carefully both the journal items you can see two different journal on it "Sale refund.." and "Bank.. " so both the journal items are related with your customer refund .. When you validate your customer refund "Sales refund" journal is created and when you pay to your customer using Bank journal "Bank" journal is created..

In OpenERP Sales/Purchase journal are automatically posted but for bank and cash your accountant has to verify the entries and then post it.. so that is also correct..

Regards, Mustufa Rangwala

Is there a way to prevent OpenERP from generating that Bank entry? Refunds in my shop are used as credits and will never be processed as a transfer between customer and shop so that entry is just bloat and incorrect on my books.

Test User
on 4/3/14, 7:31 PM

About This Community

This platform is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.

Register

Odoo Training Center

Access to our E-learning platform and experience all Odoo Apps through learning videos, exercises and Quizz.

Test it now

Question tools

1 follower(s)

Stats

Asked: 3/24/13, 11:50 PM
Seen: 3019 times
Last updated: 3/16/15, 8:10 AM