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Create Project Issue from Email

Carlton Guc
on 11/19/15, 3:29 PM 642 views

We just became partners and are in the process of migrating to Odoo 9.    I'm have a problem getting the "Create a new record:  Project Issue" to work.   I CAN get it to work when I use my personal email "carlton@inlinetechnology.com" but when I create a Incoming Server and use a generic address like "support@inlinetechnology.com" it DOES NOT work.    The email is "read" as I can tell looking in Outlook, but it does no create a Project Issue.

Any clues?

Carlton Guc
On 11/19/15, 9:24 PM

The problem was resolved with a patch to the code.   Specific details are here:


Julian Robbins
On 11/19/15, 4:29 PM

check the logs which will give you far more details on what's going on 

ie tail -f /var/log/odoo/odoo-server usually.

Additional Details: 2015-11-19 21:58:57,630 6827 INFO odoo9its openerp.addons.fetchmail.fetchmail: start checking for new emails on imap server support@inlinetechnology.com 2015-11-19 21:58:58,157 6827 INFO odoo9its openerp.addons.fetchmail.fetchmail: Failed to process mail from imap server support@inlinetechnology.com. Traceback (most recent call last): File "/usr/lib/python2.7/dist-packages/openerp/addons/fetchmail/fetchmail.py", line 194, in fetch_mail context=context) File "/usr/lib/python2.7/dist-packages/openerp/api.py", line 232, in wrapper return old_api(self, *args, **kwargs) File "/usr/lib/python2.7/dist-packages/openerp/api.py", line 327, in old_api result = method(recs, *args, **kwargs) File "/usr/lib/python2.7/dist-packages/openerp/addons/mail/models/mail_thread.py", line 1163, in message_process msg = self.message_parse(msg_txt, save_original=save_original) File "/usr/lib/python2.7/dist-packages/openerp/api.py", line 230, in wrapper return new_api(self, *args, **kwargs) File "/usr/lib/python2.7/dist-packages/openerp/addons/mail/models/mail_thread.py", line 1402, in message_parse msg_dict['body'], msg_dict['attachments'] = self._message_extract_payload(message, save_original=save_original) File "/usr/lib/python2.7/dist-packages/openerp/addons/mail/models/mail_thread.py", line 1316, in _message_extract_payload body, attachments = self._message_extract_payload_postprocess(message, body, attachments) File "/usr/lib/python2.7/dist-packages/openerp/addons/mail/models/mail_thread.py", line 1242, in _message_extract_payload_postprocess if 'o_mail_notification' in node.get('class', '') or 'o_mail_notification' in node.get('summary', ''): TypeError: argument of type 'NoneType' is not iterable 2015-11-19 21:58:58,208 6827 INFO odoo9its openerp.addons.fetchmail.fetchmail: Fetched 1 email(s) on imap server support@inlinetechnology.com; 0 succeeded, 1 failed. I'm sending an email from "carlton@inlinetechnology.com" to "support@inlinetechnology.com" and it fails. If I send from an outside account, say "carlton@stageresearch.com" it works.

Inline Technology Services, Carlton Guc
on 11/19/15, 5:02 PM

I think the bug I reported resulted in same error. Its fixed now as above.

Elite Antennas Ltd., Julian Robbins
on 11/20/15, 5:21 AM

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Asked: 11/19/15, 3:29 PM
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Last updated: 11/19/15, 9:24 PM