Odoo Help


This community is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.


Correct way to use multiple outgoing mailservers for multiple users?

on 8/12/15, 10:45 AM 704 views

Hi guys,

Every now and then I play around with the mail module and the features but I seem to run stuck on one point, everytime.
Imagine that you have three users: UserA, UserB and UserC.
Its perfectly possible to configure an incoming mail server for every user (so three incoming mail servers) however when you want to create three outgoing mail servers the problems start.
You can create three different outgoing mailservers but the one with the highest priority will always be used, no matter what.

My question is, what is the correct way to create multiple outgoing mail servers and use all of them depending on the user that is sending an email? An example:

UserA wants to send a message to a customer which he has just created under 'Sales' > 'Contacts'. He types a messages and submits this. It will now be e-mailed with the outgoing mailserver with the lowest priority, lets assume this is OutgoingmailserverUserA.
When UserB now wants to send an email out to the same customer but from another e-mail (OutgoingmailserverUserB) it will be sent with the mailserver from OutgoingmailserverUserA, since this has the lowest priority.

How can I create multiple outgoing mailservers and send an e-mail out depending on the user? This feature does not seem to exist out of the box and the only option seems to be to have one outgoing mailserver for all users?..



Emipro Technologies Pvt. Ltd.

--Emipro Technologies Pvt. Ltd.--
Tiny ERP Pvt Ltd
| 6 7 8
Rajkot, India
--Emipro Technologies Pvt. Ltd.--

Being an emerging leader in IT market since 2011, Emipro Technologies Pvt. Ltd. has been providing a wide range of business solutions in Odoo & Magento. We are pleased to have a large pool of contented customers with our meticulous work in the domain of ERP & e-Commerce. A ray of relief & satisfaction to  our customers heart by our successful deployment in their organization, purely represents our success in Odoo platform. Hence, we take pride for being an Odoo partner with a vision of expanding our strategic alliances with our customers to offer them high value-added, trustworthy & cost effective solutions.


Since establishment, our business has span across 11 countries of the world. Our customers are companies of all sizes ranging from start-ups to large enterprises, who realize that they need a professional business solutions to generate revenue streams, establish proper communication channels or streamline business operations. Standing with strong determination of customer satisfaction, observing each minute detail of their business processes, providing proper guidance and moving forth to develop product accordingly adds our value and reliability among our customers. 


We are blessed with efficient, passionate & eclectic young developers who have come across almost all kinds of business profiles, working with full dedication, applying creativity & new features in existing modules and completing customer's projects successfully on predefined target. Our in-depth knowledge while giving business solutions in Odoo allows us to offer following services to our customers :


  • Consulting
  • Installation, Configuration & Customization
  • Training & Support
  • Maintenance
  • Upgradation
  • Documentation
  • Crafting community modules
  • Drafting videos on demand
  • Smart Apps development

We will be :) to welcome you @ www.emiprotechnologies.com to solve any kind of your business needs around Odoo. However we are just an inch away from you by email info@emiprotechnologies.com or a tweet to @EmiproTech

Emipro Technologies Pvt. Ltd.
On 8/12/15, 11:04 AM


I have asked same question before few days :


I made a module for this and added a many2one field in outgoing server ( ir.mail_server model ) At the time of send mail, i checked if there is no default mail_server_id available then system will get the related mail server from "uid".

For example, see following method. ( Please give attention to bold lines )

class ir_mail_server(osv.osv):
    _inherit = "ir.mail_server"
    _columns = {
                'user_id_ept':fields.many2one('res.users','User',help='When user is assigned then \
                                    at the time of email sending from Odoo if no outgoing server found then \
                                    system will take the server which is assigned to this user.') 
    def send_email(self, cr, uid, message, mail_server_id=None, smtp_server=None, smtp_port=None,
                   smtp_user=None, smtp_password=None, smtp_encryption=None, smtp_debug=False,
        mail_server = mail_server_id
        if not mail_server :
            user_obj = self.pool.get('res.users').browse(cr,uid,uid)
            email = user_obj.partner_id and user_obj.partner_id.email or False
            if email :
                mail_server_ids = self.search(cr, SUPERUSER_ID, [('user_id_ept','=',uid)], order='sequence', limit=1)
                if mail_server_ids :
                    mail_server = mail_server_ids[0]
        return super(ir_mail_server,self).send_email(cr, uid, message,

In a nutshell, before Odoo checks low priority outgoing server in case of if there is no mail server specified, I added condition to check outgoing server related to user configured on it with "uid". ( this sentence may be hard to understand ;) )

From my thinking this is the only way. However in my question i raised another interesting point. If you have a time please read it as well.

Latest Update : This module is out to Odoo store now. It is a Free App. You can download from this link

Hi Emipro, thanks a lot for your reply! I was thinking about doing exactly the same and I see that as the only option too. Is your module available anywhere on Github or something? It would be a waste if I would have to program the entire thing again while you've made this. Perhaps this is something you could put online on apps? I honestly think this would be great. I'll upvote this for now but I'll leave the accepting open for other responses too. :)

on 8/13/15, 7:26 AM

Yenthe, that module is already available at myside but with more specific features. Tonight I will make it separate and post in Odoo Apps for free to download. Also I will inform you to your email so you can download it. Give me your email. (y)

Emipro Technologies Pvt. Ltd.
on 8/13/15, 7:35 AM

Great Emipro! You can always drop me an e-mail at yenthe.vanginneken@vanroey.be , also to talk about other things regarding Odoo. Looking forward to your module, thanks!

on 8/14/15, 2:48 AM

Yenthe, I sent you module on your specified email address. Enjoy !

Emipro Technologies Pvt. Ltd.
on 8/14/15, 7:13 AM

Your Answer

Please try to give a substantial answer. If you wanted to comment on the question or answer, just use the commenting tool. Please remember that you can always revise your answers - no need to answer the same question twice. Also, please don't forget to vote - it really helps to select the best questions and answers!

About This Community

This community is for professionals and enthusiasts of our products and services. Read Guidelines

Question tools

2 follower(s)


Asked: 8/12/15, 10:45 AM
Seen: 704 times
Last updated: 8/17/15, 8:46 AM