Odoo Help


Click to dial with Asterisk failed.

Mikhail Komov
on 4/6/15, 2:31 PM 2,783 views

I have installed Odoo 8 on my Ubuntu server, then I installed asterisk_click2dial and asterisk_click2dial_crm modules.

Asterisk is running at the same server (Asterisk 11.17.0, AMI 1.3). I've add my asterisk in Odoo (Settings - Telephony - Asterisk Servers), when i click "Test asterisk connection" I see that everything's fine: "

Connection Test Successfull!

Odoo can successfully login to the Asterisk Manager Interface."

But when I navigate to Sales, choose some customer and click to dial I see an error: "

Click to dial with Asterisk failed.

Here is the error: 'py-Asterisk action failed: Extension does not exist.'"

python modules phonenumbers and py-Asterisk are installed.

Can someone help me? 

Is there an extension defined on the current user? You've verified the server connection, but not that the logged in user actually has an extension. Check the user configuration form, the Telephony sub-tab.

Brett Lehrer
on 4/16/15, 11:51 PM

Yes, I have an extensions assigned to the user.

Mikhail Komov
on 5/13/15, 9:36 AM
On 5/23/17, 5:24 AM


On 5/22/17, 1:05 AM

Me too facing same problem.

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Asked: 4/6/15, 2:31 PM
Seen: 2783 times
Last updated: 5/23/17, 5:24 AM