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I'm new to OpenERP and I'm looking for a case management feature that creates case number, allows you to set priority, enter a description, etc., for client support.
I checked both the documentation and apps section, but couldn't find one.
Would someone tell me if this feature is already implemented or there's an app for it?
You want the
project_issue module. The features you describe are out of the box, expect for the case number.
The OpenERP Project modules for Service Management includes a module for that,
Reference sequences for Issues, configurable by Category. For example: an IT Management related issue might have a "IT-xxxxx" sequence, and a Building maintenance issue an independent "B-xxxx" sequence. If no specific Sequence is specified, the default "Project Issue" sequence will be used. If the crm_categ_hierarchy module is also installed, specific sequences will apply to all child categories.
You might also find some more useful features in that project.
Have you installed the helpdesk module? This assigns a number, you can send comments back to the customer or add notes not sent to customer.
Only issue, I am finding so far, is if the helpdesk ticket is closed, it will not re open it. Most likely needs an action setting up, but not sure how best to do that.
CRM Helpdesk is a fairly simple module, but you will be able to utlise it for your requests. This should be available from with your settings / apps screen.
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|Asked: 2/16/13, 8:52 AM|
|Seen: 3185 times|
|Last updated: 3/16/15, 8:10 AM|