Odoo Help


6 Answers
Beat Besmer Switzerland
4/7/14, 8:36 PM

I know, we may be used to think different with Helpdesk Software than OpenERP does :) But it works, I try to explain, how i got happy with this. Its still no replacement for other Helpdesk Software. But you can work with it:

If you have proper installed and configured the helpdesk module and the automatic creation of an new issue due an incoming e-mail: Open your new automaticly created issue called "YourIssue" (Project -> Issues -> "YourIssue"). You have to use the Menu "Projects". Not via Partner/Contact.

In the open Issue, on the Bottom, above the History, you can click to "Send a message". This is how you answer this E-Mail / Issue. Yup, you'll be missing the E-Mail Template and the "We received your message, your Ticket ID is: xyz". Take a look at this: https://accounts.openerp.com/forum/Help-1/question/31783/
If you just have to add an internal note, use "Log a note". Jup, i also expected some big "reply-buttons", but this is how the communication system in OE works.

Logged History
Below the "Send a message" Button, there is a complete History of this Issue...I know, its not filtered to E-Mails only :( But if you click to "follow" -> "Discussion", you will receive further mails. Yes, it is still not a filtered history of the past...
This may be an interessting explantaion: https://accounts.openerp.com/forum/Help-1/question/35894/. There may be an approach

No, as far as i see, this Issue and all its History is "not yet" linked to the customer/partner.

If this helped a little bit and answered your question, please vote. It is just a little summary of ideas and answer to your question. it's not helpdesk replacement guide ;)


IBS Group Morocco

--IBS Group--
| 4 6 10
Tetouan, Morocco
--IBS Group--

We are ranked Top 3 🥉  in odoo's 🔐 Security Research Program.

We develop and maintain Odoo applications and Mobile apps for more than 25 businesses and SMEs around the world operating in logistics, trade, industry and services.

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IBS Group Morocco
5/19/16, 12:59 PM

We have developed a complete Helpdesk solution that rivals other industry standalone offerings.

You can check out a short video here : http://www.odoo.ma/our-modules/helpdesk-odoo/9

Note: We haven't posted an up to date video yet, the latest version has a lot of new improvements and features.

I believe this is the best existing odoo Helpdesk as of yet.

Feel free to contact us there if you need to check out a live demo.

Gaston Huot Canada
3/26/15, 10:48 AM


I have this exact same concern/question.

Is there anything new or interesting on that matter ?



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