Odoo Help

2

5
6 Answers
1
Beat Besmer Switzerland
4/7/14, 8:36 PM

I know, we may be used to think different with Helpdesk Software than OpenERP does :) But it works, I try to explain, how i got happy with this. Its still no replacement for other Helpdesk Software. But you can work with it:

Open
If you have proper installed and configured the helpdesk module and the automatic creation of an new issue due an incoming e-mail: Open your new automaticly created issue called "YourIssue" (Project -> Issues -> "YourIssue"). You have to use the Menu "Projects". Not via Partner/Contact.

Reply
In the open Issue, on the Bottom, above the History, you can click to "Send a message". This is how you answer this E-Mail / Issue. Yup, you'll be missing the E-Mail Template and the "We received your message, your Ticket ID is: xyz". Take a look at this: https://accounts.openerp.com/forum/Help-1/question/31783/
If you just have to add an internal note, use "Log a note". Jup, i also expected some big "reply-buttons", but this is how the communication system in OE works.

Logged History
Below the "Send a message" Button, there is a complete History of this Issue...I know, its not filtered to E-Mails only :( But if you click to "follow" -> "Discussion", you will receive further mails. Yes, it is still not a filtered history of the past...
This may be an interessting explantaion: https://accounts.openerp.com/forum/Help-1/question/35894/. There may be an approach

No, as far as i see, this Issue and all its History is "not yet" linked to the customer/partner.

If this helped a little bit and answered your question, please vote. It is just a little summary of ideas and answer to your question. it's not helpdesk replacement guide ;)

0
Avatar

IBS Group Morocco

--IBS Group--
1337
| 4 6 10
Tetouan, Morocco
--IBS Group--

We are ranked Top 3 🥉  in odoo's 🔐 Security Research Program.

We develop and maintain Odoo applications and Mobile apps for more than 25 businesses and SMEs around the world operating in logistics, trade, industry and services.

We also extend existing Odoo implementations beyond their functional and technical limitations, by integrating new modules like ones related to Data Migration, Business Intelligence and Data Analytics.

We also connect odoo to any external system like Salesforce, Magento, Prestashop, ...

We speak 🇲🇦 (Arabic) 🇬🇧 (English) 🇫🇷 (French) 🇪🇸 (Spanish)

We operate from 🇲🇦 (Morocco) and 🇧🇪 (Belgium)

📫 us at contact@odoo.ma or 🤙 📱 at +212 (0) 539 99 29 18 / +32 (0) 2 361 40 88
🔗 Visit our website http://www.odoo.ma

IBS Group Morocco
5/19/16, 12:59 PM

We have developed a complete Helpdesk solution that rivals other industry standalone offerings.

You can check out a short video here : http://www.odoo.ma/our-modules/helpdesk-odoo/9

Note: We haven't posted an up to date video yet, the latest version has a lot of new improvements and features.

I believe this is the best existing odoo Helpdesk as of yet.

Feel free to contact us there if you need to check out a live demo.

-1
Gaston Huot Canada
3/26/15, 10:48 AM

Thenon

I have this exact same concern/question.

Is there anything new or interesting on that matter ?

Thanks

Gaston@Huot.me

Ask a Question
Writer
Keep Informed
3 follower(s)
About This Community

This platform is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.

Register
Odoo Training Center

Access to our E-learning platform and experience all Odoo Apps through learning videos, exercises and Quizz.

Test it now