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Johanna Löfvenberg

I'm having several issues with the live chat app (widget?) for my website. It's installed, and I copypasted the code for the chat into the website script within the <head> tag. I also set the rule that the chat should appear after 10 seconds, but nothing happens. I tried to create another user and use another web browser, still no results. However, when I'm outside the website where you see all your installed apps I can see and sometimes write messages (chat or channels). Sometimes I can't write a message, and when I can (i.e. there's actually a message field and not just grey area) I still can't see what I've written until after several hours. Still, my alternative user I created is no admin and can't access or receive any chat messages from the website.

The URL one can send to contacts results in a webpage, but I can't interact or do anything on it. It just says it's a live chat support powered by Odoo.

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Johanna Löfvenberg
Author Best Answer

I believe the code should be correct as I have a URL, however please tell me where and how to create a new configure. I don't understand.

I tried to copypaste one more live chat code into the script, and now it says "//Live chat aupport" at the top of my website. However it doesn't seem to do anything.

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Hilar Andikkadavath
Best Answer

Hi,
while pasting the code inside the head tag please specify your url
eg:

<link href="http://yoururl/im_livechat/external_lib.css" rel="stylesheet"/>
<script src="http://yoururl/im_livechat/external_lib.js" type="text/javascript"></script>
<script src="http://yoururl/im_livechat/loader/1" type="text/javascript"></script>
Also try after creating a new configure under website_admin
Cheers !
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