Hello ! I've a big problem in V7. Even if I set the right "Responsible" to the Sales for my user, i can't see every leads or opportunities. Only the user Admin, who has this right too, can see every thing. I also try to create a new user with this right but nothing to do .... Only Admin can see every leads and opportunities...
Can you help me?
problem has been solved : * the rule "Personal Leads" is assigned to group "See Own Leads" * users belongs to group "See All Leads" * "See All Leads" group inherit from "See Own Leads" so that users added to "See All Leads" also belonged to "See Own Leads"
So the rule "Personal Leads" was used to filter the leads.
Solution : * remove inheritance from "See Own Leads" (and add inheritance from "Employees") * remove affected users from "See Own Leads"
The rule "Personal Leads" is now not triggered for users added to the group "See All Leads"
Please try to give a substantial answer. If you wanted to comment on the question or answer, just use the commenting tool. Please remember that you can always revise your answers - no need to answer the same question twice. Also, please don't forget to vote - it really helps to select the best questions and answers!
About This Community
|Asked: 6/12/13, 8:12 AM|
|Seen: 2768 times|
|Last updated: 4/13/16, 1:40 AM|