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I've successfully setup incoming emails on firstname.lastname@example.org to create Project Issue tickets. But the tickets are created without any specific project assigned to them. I want to configure that all these issues get assigned to specific project that I and my colleagues are following and could get notification messages when new issue is created. I could not find a solution how to configure it yet. It would be clean setup that we have one "Support Requests" project configured and people would handle these incoming support email requests in boundaries of one project that is followed by interested people. I suspect that some simple Python code in Server Action should do it but I'm not familiar with OpenERM structures and Python yet. Anybody could help?
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|Asked: 9/4/13, 5:53 PM|
|Seen: 2801 times|
|Last updated: 3/16/15, 8:10 AM|