Odoo Help


Automatic order confirm mail in online shop

on 9/23/16, 7:05 PM 1,379 views

Hello together,

I have installed odoo 9 on windows.

The order process in the shop works. But after sucessful order the user do not receive an automatic confirmation mail.

Is there a way to configure it?

Best regards


Please be more specific. Your problem can have too many causes without knowing your environment and what you have exactly done.

Ermin Trevisan
on 9/24/16, 4:02 AM

Hello Ermin, 

thank you for yor answer.

 I mean, if the user orders an article in the shop and the order process is sucessful, he/she should receive an automtic confirmation mail with the order number and ordered articles. In Odoo shop you have the full order information in the last step of the order. Exactly this informations I would like send to the customer via mail autmatically. 

Best regards 


on 9/26/16, 3:15 AM

Bejaoui Souheil

--Bejaoui Souheil--
--Bejaoui Souheil--

Odoo developer,  functional and technical consultant


Bejaoui Souheil
On 9/26/16, 9:17 AM


You can create an Automated Actions that send mail on order confirm.

Related Document Model : Sale Order
When to Run :
On update
Filter :  [('state','=','done')]
Server actions to run : Create a server action that send specific mail as needed.

Best regards.




We already have this notification out-of-the-box. As soon as an order is placed from shop, an email is sent to the customer providing all information about order with a quotation copy attached. It could be possible that your Outgoing Email server is not well configured so it doesn't send an email.

If you are testing with a system user, and placing an order, so you will not be notified. Odoo doesn't send an email to the email addresses if To email and From email is same.


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Asked: 9/23/16, 7:05 PM
Seen: 1379 times
Last updated: 9/28/16, 5:26 AM