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Automated actions & Server actions

Gianluca Milano
on 3/10/14, 1:04 PM 18,999 views

Hello everybody,

I have problems with the subject.

I'm trying to create a server action when a new customer is created. After, I'll need to create another server action when a customer is edited.

I'm not using a module and code, but I'm using functionalities in Settings->Technical

First, I created a Server action (just send an email, to test)

Server action

  • Action name: sendemail
  • Object: Partner
  • Action Type: Email
  • Condition: True
  • Sequence: 1

In Email configuration

  • Email address: my email address
  • Subject: New customer
  • Message: New customer [[object.partner_id.name]] has been created.


Then, I created the Automated action that will call the Server action

Automated action

  • Rule name: newuser
  • Related Document Model: Partner
  • Active: (selected)
  • Sequence: 3


  • Before Update Filter: (empty)
  • After update Filter: (empty)
  • Trigger Date: Date
  • Delay After trigger Date: 0 Minutes


  • Set Responsible: Administrator
  • Add Followers: (empty)
  • server actions to run: sendemail


Of course no email has been sent. The outgoing mail server is properly configured, and sending manually emails is ok.

No email in the queue, nothing at all. It looks like the Server action is not involved.

Please, give me some good suggest.

Thanks in advance

Viktor léhner
On 6/4/14, 3:11 AM


First, you check the server log!

My openerp run debian, theopenerp server log file location: 

cd /var/log/openerp

view the current  logfile, i htink it will help for you!



On 10/6/14, 8:35 AM

Test your Email connection in  outgoing email configuration...

check it.


Aslo set your port number as 465

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Asked: 3/10/14, 1:04 PM
Seen: 18999 times
Last updated: 7/20/16, 6:44 AM