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Automated action (send email) - untranslated email sent to users who were not in filter

on 3/5/18, 12:29 PM 301 views

Version: ODOO 10
App: Applicants (hr.applicant)

Today over 1000 of our users received an empty e-mail, (probably) relating to an automated action. This was not supposed to happen. I can't figure out why the e-mails were sent (over 5000 failed to send - fortunately) so I'm detailing the case here in the hope of someone having an answer.

I set up the automated time-based action with this flow in mind:

  1. Phase of applicant is changed to 'Not interesting'

  2. Applicant receives an e-mail with the reason why he's in 'Not interesting'

The automated action is set up like this:

  • Filtered on all applicants in the phase called 'Not interesting' (51 applicants)

  • Trigger after change in phase: time delay 5 min (I chose this trigger instead of 'edit' because in our flow the applicant's data can be edited which would trigger a new email every time)

  • The called server action is 'Send email'

The email template, linked to in the server action, contains the name of the applicant ${object.partner_id.name} and the name of the responsible to that applicant ${object.user_id.name}.

E-mail settings:

  • From ${(object.user_id.email and '%s

  • To (E-mails) ${object.partner_id.email}

In my test instance, it does exactly that: send the e-mail to the applicant when he's moved to the phase 'Not interesting' (5min. after change in phase).

In my production instance, as detailed above, something went wrong. I have noticed 2 major differences in the sent emails, comparing to what was expected to happen:

  • ODOO sent the email to users outside of the filtered phase 'Not ok'. The filter was not taken into account

  • The translations for the sent email were not loaded. This means that all users received an empty email since I only changed the translation for the template (keeping that in mind for new templates ..)

Any idea what went wrong here? And most importantly, how I avoid this in the future? 


Can you paste the function called in your automated action so that we can check ?

on 7/19/18, 3:01 AM

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Asked: 3/5/18, 12:29 PM
Seen: 301 times
Last updated: 7/18/18, 4:16 AM