Odoo Help


App for service department

Jason Gregg
on 8/12/16, 1:08 AM 606 views

Hello, we are an electronic sales and service center. We are reviewing Odoo for viability. Currently we have V8 installed.

The sales app looks good because we quote a lot. However, we are having difficulty finding an appropriate app for the service center.

We repair electronics. I've seen some are saying to use the manufacturing repair order. but this is for RMA's. Since we handle RMA's also, we wouldnt want to use this app to handle work orders from the service center as well.

What we are looking for is a work order that has status levels. Something we can create a field for and track customer devices by make, model, serial and color etc.

Our workflow would look something like this:

Customer comes in.

elects for us to repair or diagnose their computer.

a work order is created. customers device info is entered.

unit goes on bench for diagnostic.

customer contacted & approved

labor and product items are added.

work is completed.

work order is changed to invoice.

status changed to completed.

customer comes in and pays for the service.

just a typical repair shop.

Does anyone know of an app, or where I can get one made that does all this?

I have seen project management, but we had planned on using that app for actual projects. We manage large scale projects for commercial and government.

Jason Gregg
on 8/12/16, 2:51 AM

If you want to use an app for one particular business area only, what are you doing then with finance? :-)

I do not see any reason for not using the same app for different business areas.

Ermin Trevisan
on 8/12/16, 3:53 AM

Ermin Trevisan

--Ermin Trevisan--
| 6 5 7
Walchwil, Switzerland
--Ermin Trevisan--

Ermin Trevisan
On 8/12/16, 2:33 AM

You might want to look at the project management module, which allows you setup services project/task on time&materials base, prepaid and fixed price arrangements.

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Asked: 8/12/16, 1:08 AM
Seen: 606 times
Last updated: 8/12/16, 2:33 AM