Now that I have all this modules installed, what is the trick to activate the popup at the bottom right to chat with visitors?
I have also the Public user to the group LIve support in Settings->Users->Users
The public user should never be granted access to the live support group.
To activate the pop-up, simply go to Messaging> Live chat > Channels. Open the Channel you have defined and click on "Join Channel".
As soon as one of your internal users has joined a channel, the pop-up becomes activate for your online visitors.
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|Asked: 3/26/15, 7:03 PM|
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|Last updated: 3/31/15, 10:20 AM|