Odoo Help


Ahhhh!!!!! What is the trick to activate chat live support for the public user?

Pascal Tremblay
on 3/26/15, 7:03 PM 1,084 views

Hello guys,

Now that I have all this modules installed, what is the trick to activate the popup at the bottom right to chat with visitors?

I have also the Public user to the group LIve support in Settings->Users->Users


Hello Pascal,

The public user should never be granted access to the live support group.

To activate the pop-up, simply go to Messaging> Live chat > Channels. Open the Channel you have defined and click on "Join Channel".

As soon as one of your internal users has joined a channel, the pop-up becomes activate for your online visitors.


Exactly what I needed! Thanks 10 times!

Pascal Tremblay
on 3/31/15, 10:20 AM

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Asked: 3/26/15, 7:03 PM
Seen: 1084 times
Last updated: 3/31/15, 10:20 AM