I work in a support helpdesk call center. Every time I get a phone call I don't know who is calling me. So I was thinking about creating a custom search like shown in the picture http://postimg.org/image/gnmsk42o7/ .
There are default searches like shown in the picture:
Search name for:
Search tag for:
Search Salesperson for:
Search Related Company for:
I want to add Search Phone for:
How to do that?
Also, what do you guys use for Call Center? Because I think that just using ''Log Phone Calls'' isn't just enought. Sometimes I have to create a ''request ticket'' (depends on the call) or a new task. Because sometimes, we send a calling customer a bill, depends on the length and complexity of the customer's problem.