How would I map a newely created issue coming from an email (email@example.com) (which openERP fetches) to a customer which already is present in the Partners table?
The helpdesk module understands that theres an email with that customer already so it'll say right that on the issue itself (<name> to Administrator), but not inside the History tab of the customer. (The tab is empty, no issue created by/for this Partner)
This must be some kind of server action (I'm guessing a piece of Python code which will get executed when a new Issue is created ?), right?
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|Asked: 6/26/14, 2:54 AM|
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|Last updated: 3/16/15, 8:10 AM|