Hello
As far as i understand from description "Automated Action Rules" add-on which is installed by default would allow to automate some default actions.
For example:
Assign newly created ticket/task from incoming email to specific person or team (possible depending on incoming email or key words in email content)
However I can find any settings for that "Automated Action Rules" plugin, could you hint me where and how to configure it? Where are settings for it?.
Thank you in advance