Think twice before purchase any support package from openerp. They might not deliver for what they promise.
They tell you this to get you buy their support
What have you said is not correct, You can make printing directly from Open ERP system and don't need to convert to pdf. Don't ask me how? For that you need to either contact our partner or buy support
they tell you this after they received your payment
Basically, there is not another direct way to print any report without create/downloading a report in OpenERP. >
But it can be done via web addons like you can refer point of sale module.
Such feature need to be developed that prints direct report instead of downloading it, but with the existing system concern this kind of feature is not available in OpenERP.
They said i have to develop a module to solve my problem. What kind of support is this?