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Muhammad Azam Khan

In Odoo v14, I have created a Sales Order and add a product 'AAA' qty 600, and after all approval process a delivery order created but a the time of delivery we have added product 'BBB' qty 600 in replacement of product 'AAA' and done that. 

Now, product 'BBB' appearing on Sales Order screen where demand qty showing '0' while delivered qty '600' with Zero price. while the actual product 'AAA' still there with '0' qty delivered. User has completed the delivery order status till Outward gatepass and no option available for 'return' at Delivery screen. 

Kindly advise how to manage this situation. 

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Muhammad Azam Khan
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Hi Jaideep, 

Thanks for your reply, yes the 'Return' option only available on 'Done' stats which is not available now at Outward GP state. However, what I done right now, enter product 'BBB' price at Invoice level with a Log Note for future audit purpose but Sales Order Invoice status still showing Nothing to Invoice instead of Fully Invoiced. 

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Jaideep
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You would have the 'return' option on the inventory operation only in the 'done' state. While you mention "user has completed Delivery Order till gatepass", would you be able to elaborate if the delivery order is in 'Done' status?

Or if you track these stock moves with multistep delivery, you would be able to view the 'Return' button on the last completed operation

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Jaideep

From your question it is unclear if your clarification is regarding 'returns' or invoicing.

For returns - as provided earlier the button is available only on 'done' status. In essence you can only return if the intended stock move is completed.

For Invoicing - you need to check your invoicing policy setup (Ordered Qty or Delivered qty) at company level (Settings > Sales) as well on the individual products (product template general information tab). Also, you mention zero price, you may also want to validate if the price has been set for the alternate product 'BBB' or the unit price can be manually modified on the sale order